General Questions
What types of Smartphones do you repair?
We repair all smartphones available in the market including Apple, HTC, Samsung, Motorola, Blackberry, Nokia and Huawei smartphones.
I tried repairing my smartphone myself, can I still bring it in for repair or diagnostic?
Yes, no problem, please walk in to the store and bring your device, or mail it to us.
I have multiple issues with my smartphone, can I get a deal on multiple repairs?
Yes you can, give us a call and describe your problem and we will see what we could do for you.
Mail in Repair Questions
Can I mail in any device for repair?
You can mail-in anything listed on our site. If you have any questions or your device is not listed please call and our technicians will assist you.
What should I include when I am shipping my device to you?
We only need your device, do not include accessories, the original packaging as this will only increase shipping cost. Any other information we need will be provided from the mail-in form.
Do I have to include my passcode with my phone?
It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.
Do you need my SIM card?
No we do not need your SIM card but without it we cannot fully test your device.
Liquid Damage Service
What should I do if my device falls in water or another liquid?
Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to one of our locations, try to dry it out, then bring or mail your device to one of our locations.
My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?
The easiest answer to that question is to simply call us at one of our locations so our technicians can diagnose the problem.
How long do water damage repairs take to complete?
Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.
Glass & LCD Replacement Service
After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?
Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.
How do I know if I need the LCD repair or not?
If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to info@dnamobilescomputer.co.uk.linethemes and we will do our best to diagnose it.
The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?
Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.
Refund & return Policy
Overview
Our repair parts repair warranty policy lasts 30 days only. If 30 days have passed since you received your item, we can’t offer you a full refund or exchange.
For Phone, laptop or other Accessories product to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are not hygienic for resell, intimate or, hazardous materials,
Additional non-returnable items or services:
- Gift cards
- Open pack Head Phones or Handsfree product
- Consumable Items
- Downloadable software products
- Phone or other device Unlocking request payment
- Single ICs, Chips, and discrete semiconductors
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late Or Missing Refunds
If you haven’t received a refund yet, first check your bank or PayPal account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at inf@dnamobilescomputer.co.uk.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inf@dnamobilescomputer.co.uk to arrange a return shipment.
Shipping Returns
To return your product, you should contact us first at inf@dnamobilescomputer.co.uk to provide the return physical address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary from 7 days to 35 days or even more.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.